1. Agreement to Terms

By accessing or using ConductorQA's test orchestration platform and related services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

ConductorQA provides a multi-tenant test orchestration platform that enables engineering teams to organize, track, and analyze test cases across complex multi-application architectures. Our Service includes:

Web-based dashboard and user interface
REST API and TypeScript SDK integration
Test execution tracking and reporting
Analytics and insights
Jest integration (additional frameworks coming soon)

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Account Eligibility

You must be at least 16 years old to create an account. If you are creating an account on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3.3 Account Security

You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from unauthorized use of your account.

4. Subscription Plans and Billing

4.1 Free Plan

We offer a free plan with limited features (up to 3 users, 1,000 test cases). Free accounts may be subject to usage limitations and service availability restrictions.

4.2 Paid Plans

Paid subscriptions are billed in advance on a monthly or annual basis. Prices are subject to change with 30 days' notice. Additional users can be added at the rates specified on our pricing page.

4.3 Payment Terms

Payment is due immediately upon subscription. We accept major credit cards and other payment methods as available. Failed payments may result in service suspension.

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period, and you will retain access to paid features until that time.

5. Payment Terms and Refund Policy

5.1 No Refunds Policy

We do not offer refunds for any paid subscriptions. This policy applies to all paid plans, regardless of usage, duration, or reason for cancellation.

5.2 Rationale for No Refunds

Our no-refund policy is based on the following principles:

Comprehensive Free Plan: We provide a generous free plan with up to 3 users and 1,000 test cases that allows you to fully evaluate our platform's features and capabilities before upgrading.
No Feature Restrictions: Our free plan includes access to unlimited projects, test suites, and executions, giving you complete visibility into our platform's functionality.
Full Product Validation: You can test all core features, Jest integration, and workflows on the free plan to ensure our service meets your needs before making any financial commitment.
Transparent Pricing: All pricing, features, and limitations are clearly disclosed upfront, allowing informed decision-making.
Immediate Value Delivery: Paid features are available immediately upon subscription and provide instant value to your team.

5.3 Alternative to Refunds

Instead of refunds, we encourage you to:

Start with our free plan: Thoroughly evaluate our platform before upgrading
Contact support: We're committed to resolving any issues or concerns you may have
Cancel anytime: Prevent future charges by canceling your subscription before the next billing cycle
Downgrade options: Switch back to our free plan if your needs change

5.4 Payment Processing

Payments are processed through secure third-party payment processors. By subscribing, you authorize us to charge your payment method for the subscription fees and any applicable taxes.

5.5 Failed Payments

If a payment fails, we will attempt to retry the payment and notify you of the failure. Continued payment failures may result in service suspension. You remain responsible for any outstanding amounts.

5.6 Price Changes

We may change our pricing at any time. For existing subscribers, price changes will take effect at the start of your next billing cycle after we provide at least 30 days' written notice.

6. Acceptable Use Policy

You agree not to use the Service to:

Violate any applicable laws or regulations
Infringe upon intellectual property rights
Upload malicious code, viruses, or harmful content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service
Use the Service for competitive analysis or reverse engineering
Share your account credentials with unauthorized parties
Exceed reasonable usage limits or engage in abusive behavior

7. Data and Content

7.1 Your Data

You retain ownership of all data, test cases, and content you upload to the Service ("Your Data"). You grant us a limited license to use Your Data solely to provide the Service.

7.2 Data Privacy

We implement multi-tenant architecture with complete data isolation. Your Data is not shared with other users or organizations. See our Privacy Policy for details on data handling.

7.3 Data Backup and Recovery

We perform regular backups of Your Data, but you are responsible for maintaining your own backups. We provide data export functionality for this purpose.

8. Service Availability and Support

8.1 Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

8.2 Support

Support is provided according to your plan level. Free plans receive community support, while paid plans receive priority email support.

9. Intellectual Property

The Service and its original content, features, and functionality are owned by ConductorQA and are protected by international copyright, trademark, and other intellectual property laws.

10. Third-Party Integrations

Our Service currently integrates with Jest testing framework. Additional integrations with other testing frameworks and services (including JIRA, GitHub, Slack) are coming soon. We are not responsible for the availability, functionality, or terms of service of these third-party integrations.

11. Limitation of Liability

To the fullest extent permitted by law, ConductorQA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, whether in contract, tort, or otherwise, arising from your use of the Service.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

13. Indemnification

You agree to indemnify and hold harmless ConductorQA from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

14. Termination

We may terminate or suspend your account immediately if you breach these Terms. Upon termination, your right to use the Service ceases immediately, and we may delete Your Data after a reasonable retention period.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the India, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through the Service. Your continued use after changes take effect constitutes acceptance of the new Terms.

17. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@conductorqa.com