Privacy Policy

1. Introduction

ConductorQA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our test orchestration platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Profile information and preferences
• Test data, test cases, and test results you upload
• Communications with our support team
• Payment information (processed securely by third-party payment processors)

2.2 Information We Collect Automatically

• Usage data and analytics (how you interact with our platform)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and manage your account
• Improve our platform and develop new features
• Provide customer support and respond to inquiries
• Send important service notifications and updates
• Analyze usage patterns and platform performance
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate our platform, including cloud hosting, payment processing, and analytics services. These providers are contractually bound to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Data encryption in transit (TLS 1.3) and at rest (AES-256)
• Multi-tenant architecture with complete data isolation
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical access controls
• Regular backups with secure storage

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Test data and results are retained according to your plan's data retention period (minimum 24 months). You can request deletion of your data at any time, subject to legal and operational requirements.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we process your information

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: